Many challenges for clients don’t fit neatly into the other categories. Often, the challenges
involve a blend of issues. We used to refer to this category as “obstacle management,” but no
one knew what that meant, except it sounded like a role that would have been useful on the
Titanic. We approach these issues not on a one-off basis, but in a way that provides clients with
strategies and tools to use more broadly in a range of cases.
